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NTT Ltd.
Cloud Managed Services Engineer (L2)
Cloud Managed Services Engineer (L2) at NTT Ltd., Mumbai. Monitor & resolve cloud incidents using ServiceNow ticketing. Requires 4-6 yrs IT exp, Windows/Linux admin, virtualization skills, ServiceNow knowledge.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 16, 2025
As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests.
Requirements
- Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
- Moderate experience in managed services and knowledge of ticketing tools like ServiceNow.
- Knowledge of management agents, redundancy concepts, and supported. technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup.
- Strong planning skills with an ability to adapt to changing circumstances.
- Ability to communicate and work effectively across different cultures and social groups.
- Active listening skills, including paraphrasing and probing for further relevant information.
- Positive outlook and ability to thrive in a pressurized environment.
- Willingness to work longer hours when necessary and maintain a client-focused approach.
- Bachelor’s degree in information technology/computing or equivalent work experience.
Requirements Summary
4-6 years of experience in IT, bachelor's degree in IT or equivalent experience
