Cloud Solutions Administrator - AI Deployments

Join a team that's all in on bringing next-generation Azure AI capabilities to the most notable brands and institutions in the world. As a Cloud Solutions Engineer, you'll deploy Cloudforce's AI product to customer environments, maintain strong customer relationships, and provide exceptional customer service with a positive, nurturing personality.

Requirements

• Deploy Cloudforce's AI product to customer environments, ensuring secure, reliable, and efficient implementation.
• Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle.
• Provide escalated product support through ServiceNow, resolving complex incidents and service requests in a timely manner.
• Troubleshoot and resolve AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments.
• Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles.
• Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution.
• Collaborate with cross-functional teams to escalate findings, share insights, and contribute to continuous improvements.
• Stay up-to-date with the latest Azure/AI features and updates and evaluate their potential impact on the organization.
• Other duties, as assigned.

Benefits

• Outstanding opportunities to learn, grow, and expand your network.
• Excellent compensation, benefits, and generous incentives.
• Complimentary snacks to keep you focused.
• Super cutting-edge technology.
• State-of-the-art workspace.
• Community involvement.
• Great team synergy.
• Friday lunch and shenanigans... on us!
• Incentive program for investing in your growth.
• 401K savings plan and education reimbursement.
• 24/7 access to a modern gym with Tonal and Peloton.
• Free monthly garage parking with direct private access to the office.
• Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.
• Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!).
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.