Cloud SuccessFactors, Specialist

We are seeking an experienced SAP SuccessFactors Employee Central Service Center (ECSC) specialist to manage AMS (Application Management Services) support operations for our customers. The ideal candidate will have 10-12 years of experience in SAP HCM and SuccessFactors, with expertise in ECSC, Employee Central, and other SF modules.

Requirements

• 10-12 years of experience in SAP HCM & SuccessFactors
• Expertise in Employee Central Service Center (ECSC) and ticket management workflows
• Strong knowledge of SAP SuccessFactors Employee Central and good exposure to other SF modules
• Experience with AMS support models, SLA management, and ITSM tools (ServiceNow, Remedy, etc.)
• Understanding of SuccessFactors integration with SAP ERP, middleware, and third-party applications
• Strong problem-solving, analytical, and customer-facing communication skills
• SAP SuccessFactors Certification in Employee Central or ECSC is preferred

Benefits

• Health coverage options
• Wellbeing and support programs
• Retirement
• Vacation and sick leave
• Maternity, paternity & adoption leave
• Continuing education and training
• Voluntary benefit options