Cloud Support Agent

OVHcloud US is seeking a Cloud Support Agent to join their Customer Support team. The role involves providing frontline support for customer infrastructures, troubleshooting technical issues, and managing billing concerns. This is a 24/7/365 hybrid position with a flexible schedule and requires customer-centric support and continuous learning.

Requirements

• 3+ years of experience in customer support service for technical products
• 2+ years using a ticketing system (ServiceNow, Zendesk)
• IT degree or equivalent experience
• Excellent written and verbal communication skills
• Strong analytical/problem-solving skills
• Experience with Linux and Windows servers
• Experience with VMware/Hyper V
• Strong knowledge of networking (OSI, Ports, Protocols)
• Experience with operating systems (versioning, installations)
• Experience with command line protocols
• Experience with control panels (cPanel, Plesk)
• LPI Essentials knowledge desired

Benefits

• Flexible schedule