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BCM One
Cloud Support Engineer
Cloud Support Engineer at BCM One (Makati). Monitor ServiceNow queues, manage incidents/problems. Requires Bachelor's, 2+ yrs tech experience, Microsoft O365, Active Directory, ITIL knowledge. Competitive salary, HMO, PTO, 13th month pay.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 19, 2025
Cloud Support Engineer position at Pure IP, a BCM One company, responsible for deploying and supporting Cloud Services customers. The role involves monitoring ServiceNow support queues, owning incidents and problems, and collaborating with vendors for fault resolution. Requires experience with Microsoft O365, Active Directory, and telephony administration.
Requirements
- Bachelors degree in engineering, computer science or a comparable field
- At least 2 years of technical administration, telecommunications, and Microsoft Voice experience
- Administrative experience with Microsoft O365
- Fundamental Administrative knowledge of Active Directory (azure/on prem)
- Fundamental understanding of telephony administration
- Basic knowledge of ITIL incident management
- Working towards Microsoft MS700
- Excellent written and spoken professional English
- Excellent project management skills
- Customer service and ticketing admin experience is strongly preferred
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 1 free dependent)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Requirements Summary
Bachelors degree, 2 years of experience, and experience with Microsoft O365 and Active Directory
