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Oracle
Cloud Support Engineer
Join Oracle as a Cloud Support Engineer in Japan, leveraging ServiceNow for incident management and customer advocacy. Enjoy competitive benefits and flexible options.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 20, 2025
Oracle Cloud Infrastructure (OCI) is seeking a Cloud Support Engineer to join a dynamic team focused on the ServiceNow customer experience. The role involves troubleshooting complex technical problems with customer requests, incident management (internal issues affecting customer), and gate-keeping changes for customer regions. The position is critical to the customer relationships and platform's success.
Requirements
- Provides customer support and troubleshooting for complex technical problems.
- Researches and implements changes to improve productivity based on workload analysis.
- Acts as a customer advocate to ensure best customer experience.
- Participates in a shift rotation (05:00 – 13:00, 13:00 – 21:00, 21:00 – 05:00).
- Collaborates with multiple teams for best outcomes.
Benefits
- Competitive benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
Requirements Summary
Must work with service teams, resolve complex technical issues, and advocate for customer experience. Strong troubleshooting and problem-solving skills are needed
