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Cloud Support Engineer
Join SADA India as a Cloud Support Engineer to enhance GCP networking services. Leverage ServiceNow for incident management. 3+ years GCP experience required.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 9, 2025
SADA is seeking a Cloud Network Support Engineer to ensure customers effectively use Google Cloud Platform's networking services. This role focuses on providing expert-level solutions to customers, updating ServiceNow, and collaborating with other teams to improve customer support. The Engineer will handle escalations, provide training, and participate in on-call rotations.
Requirements
- Serve as a SADA escalation point for client technical issues.
- Triage, troubleshoot, and resolve incidents related to GCP networking.
- Provide front-line support for GCP networking products and solutions.
- Assist with developing new processes to enhance the customer support experience.
- Assist with technical training on network topics.
Benefits
- Growth and development
Requirements Summary
3+ years of experience with GCP networking. Strong knowledge of networking principles (TCP/IP, BGP, etc.). Strong experience with Linux troubleshooting tools and IAC tools
