CoE Expert

We are looking for a Center of Expertise CoE Expert to be part of our Nestlé Nespresso Digital and Tech Team. The successful candidate will be responsible for managing and resolving incidents and requests, ensuring minimal disruption to business operations. This role requires strong analytical skills, attention to detail, and the ability to work under pressure.

Requirements

• 7+ years of relevant Incident/Request Management experience within a large-scale IT environment
• Solid understanding of IT infrastructure components, systems, and technologies
• Experience with IT Service Management (ITSM) tools such as ServiceNow, or JIRA
• Experience with IT Monitoring Tools such as Grafana, Nagios or similar
• Excellent analytical and problem-solving skills, with the ability to assess and mitigate risks associated with Incidents and Requests
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders
• Knowledge of Devops practices
• Used to work in Shifts
• Experience working with SME and Architects
• Expertise in Dynamics 365
• Experience with Commerce Tools

Benefits

• Flexible work policies including core hours and options for working from home
• Genuine opportunities for career and personal development through ongoing training and constant career opportunities
• Modern 'smart office' locations providing agile workspaces
• International, dynamic & inclusive working environment with attractive additional benefits