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NTT Ltd.
Collaboration Managed Services Engineer (L2)
NTT Ltd. seeks L2 Collaboration Engineer in Bengaluru. Resolve technical incidents, optimize systems. Requires 4+ yrs, Cloud Voice expertise, ServiceNow ticketing experience, vendor management skills.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 26, 2025
Join NTT DATA and make an impact by ensuring clients' Collaboration and Communication systems function smoothly. Collaborate with cross-functional teams, identify and resolve technical incidents, and work towards optimizing work processes.
Requirements
- A moderate knowledge of voice, video, and other collaboration modalities
- An advanced level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
- 4+ years of work experience
- Excellent experience working with vendors and/or 3rd parties
- Experience in managed services and using ticketing tools, preferably ServiceNow
Requirements Summary
4+ years of experience, experience with vendors and/or 3rd parties, and experience in managed services and ticketing tools
