Collaboration Managed Services Engineer (L3)

Join NTT DATA as a Collaboration Managed Services Engineer (L3) and make an impact by providing a managed service to clients with technical excellence and leading innovations.

Requirements

• Experience in an engineering function within a medium to large ICT organization
• Very good practical knowledge of Managed Services and ITIL processes
• Advanced knowledge of voice, video, and other collaboration modalities
• Advanced level of knowledge of Collaboration Application Microsoft Teams, Ribbon and Audiocodes SBC and Gateway, Poly Handsets and DECT devices
• 7+ years of work experience
• Excellent experience working with vendors and/or 3rd parties
• Excellent knowledge of voice, video and other collab modalities
• Advanced level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
• Experience in managed services and using ticketing tools, preferably ServiceNow
• Ability to take technical command of complex Incident and Major Incident situations, effectively communication to a range or internal and external stakeholders
• Strong planning skills and the capacity to adapt to changing circumstances
• Positive outlook and resilience in a pressurized work environment
• Excellent ability to communicate and work across different cultures and social groups
• Active listening techniques, including paraphrasing and probing for relevant information
• Client-centric approach, placing clients at the forefront of all interactions
• Advanced diploma, degree, or relevant qualification in IT/Computing or equivalent work experience alongside relevant certifications

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Equal opportunity employer