Communications Cell Team Lead

The Communications Cell Team Lead is responsible for managing and controlling a team that provides information to executive leadership, responds to service interruptions, and improves communication with stakeholders.

Requirements

• 6 years of experience with BS/BA
• Ability to work on shifts (or on call) as necessary
• Successful ADP II Public Trust or Secret Investigation adjudication
• U.S citizen
• Familiar with Service Desk support methodology
• Experience leading service delivery support teams
• Experience developing various data analytics and operational performance reports
• Experience creating and delivering executive summary and after action reports
• Experience training various groups at various levels of the organization
• Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management
• Experience managing personnel issues, concerns, and administratively
• Excellent verbal and written skills
• Proven experience with ServiceNow ITSM
• Knowledge of ITILv4 processes and experience with the ITSM solution
• Proven problem coordination and root cause determination skills

Benefits

• Target Salary Range: $86,000 - $138,000
• Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law