The Communications Cell Team Lead is responsible for managing and controlling a team that provides information to executive leadership, responds to service interruptions, and improves communication with stakeholders.
Requirements
- 6 years of experience with BS/BA
- Ability to work on shifts (or on call) as necessary
- Successful ADP II Public Trust or Secret Investigation adjudication
- U.S citizen
- Familiar with Service Desk support methodology
- Experience leading service delivery support teams
- Experience developing various data analytics and operational performance reports
- Experience creating and delivering executive summary and after action reports
- Experience training various groups at various levels of the organization
- Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management
- Experience managing personnel issues, concerns, and administratively
- Excellent verbal and written skills
- Proven experience with ServiceNow ITSM
- Knowledge of ITILv4 processes and experience with the ITSM solution
- Proven problem coordination and root cause determination skills
Benefits
- Target Salary Range: $86,000 - $138,000
- Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law