Communications Cell Team Lead

The Communications Cell Team Lead is responsible for managing and controlling a team that provides information to executive leadership, serves as a primary contact point for questions, requests, and reporting on active service interruptions, and coordinates with other teams to improve the capture, documentation, and flow of information.

Requirements

• 6 years of experience with BS/BA, may have lead experience
• Be able to work on shifts (or on call) as necessary to support the 24x7 GNOC mission
• Have or able to obtain a successful ADP II Public Trust or Secret Investigation adjudication
• Must be U.S citizen
• Must be able to work in a fast pace & stressful environment
• Familiar with Service Desk support methodology
• Experience leading service delivery support teams
• Experience developing various data analytics and operational performance reports
• Experience creating and delivering executive summary and after action reports
• Experience training various groups at various levels of the organization
• Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management
• Experience managing personnel issues, concerns, and administratively
• Excellent verbal and written skills
• Proven experience with ServiceNow ITSM
• Knowledge of ITILv4 processes and experience with the ITSM solution
• Proven problem coordination and root cause determination skills

Benefits

• Target Salary Range: $86,000 - $138,000