Peraton is seeking a Communications Cell Team Lead to manage and control a team that will be readily accessible to DHA Leadership. The team will serve as a primary contact point for questions, requests, and reporting on active service interruptions that are impacting the delivery of healthcare globally.
Requirements
- 6 years of experience with BS/BA, may have lead experience
- Be able to work on shifts (or on call) as necessary to support the 24x7 GNOC mission
- Have or able to obtain a successful ADP II Public Trust or Secret Investigation adjudication
- Must be U.S citizen
- Must be able to work in a fast pace & stressful environment.
- Familiar with Service Desk support methodology.
- Experience leading service delivery support teams
- Experience developing various data analytics and operational performance reports.
- Experience creating and delivering executive summary and after action reports.
- Experience training various groups at various levels of the organization.
- Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management.
- Experience managing personnel issues, concerns, and administratively.
- Excellent verbal and written skills
- Proven experience with ServiceNow ITSM
- Knowledge of ITILv4 processes and experience with the ITSM solution
- Proven problem coordination and root cause determination skills
Benefits
- Target Salary Range $86,000 - $138,000