Peraton

Communications Cell Team Lead

Join Peraton as a Communications Cell Team Lead in San Antonio, TX. Leverage ServiceNow ITSM skills to manage a team supporting global healthcare delivery.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 5, 2025

Peraton is seeking a Communications Cell Team Lead to manage and control a team that will be readily accessible to DHA Leadership. The team will serve as a primary contact point for questions, requests, and reporting on active service interruptions that are impacting the delivery of healthcare globally.

Requirements

  • 6 years of experience with BS/BA, may have lead experience
  • Be able to work on shifts (or on call) as necessary to support the 24x7 GNOC mission
  • Have or able to obtain a successful ADP II Public Trust or Secret Investigation adjudication
  • Must be U.S citizen
  • Must be able to work in a fast pace & stressful environment.
  • Familiar with Service Desk support methodology.
  • Experience leading service delivery support teams
  • Experience developing various data analytics and operational performance reports.
  • Experience creating and delivering executive summary and after action reports.
  • Experience training various groups at various levels of the organization.
  • Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management.
  • Experience managing personnel issues, concerns, and administratively.
  • Excellent verbal and written skills
  • Proven experience with ServiceNow ITSM
  • Knowledge of ITILv4 processes and experience with the ITSM solution
  • Proven problem coordination and root cause determination skills

Benefits

  • Target Salary Range $86,000 - $138,000

Requirements Summary

6+ years of experience, BS/BA, and lead experience. Experience with ServiceNow ITSM, ITILv4 processes, and problem coordination. Excellent interpersonal and written skills