Community Manager

Pure Storage is seeking a Community Manager to rebuild and expand their community program, focusing on engagement, content, and building strong relationships. The role involves developing community strategy, managing KPIs, identifying influencers, and creating engaging content across various channels. This is a customer-facing role reporting to the Performance, Education, and Knowledge (PEAK) team.

Requirements

• Minimum 8 years working in community related position and team
• BS degree or equivalent practical experience
• Experience driving community-based strategies and initiatives
• Demonstrated experience driving growth and impact of Community
• Ability to identify and track Key Performance Indicators (KPI’s) across Community solutions
• Expert at translating highly technical content into engaging and effective content
• Hands on social media and brand experience is a plus
• Experience with ServiceNow community a strong plus
• Superb writing, editing, proofreading, and communication skills
• Ability to work independently, but also able to collaborate with others with a positive attitude
• Experience leading complex programs of work with multiple stakeholders/partners using very strong program and project management skills
• Entrepreneurial attitude and desire to try new methods, tools, and processes to improve knowledge sharing experiences
• Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events