Computer Aide

The New York City Board of Correction seeks a Computer Aide to support the agency's infrastructure and application footprint. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem-solving skills.

Requirements

• Certificate from an accredited technical school with a specialization in computer operations
• 2 years of satisfactory full-time computer operations experience in a large-scale networked, multi-tiered, or mainframe computer environment
• Proficient in MS Office products such as Word, Excel and Outlook and PowerPoint
• FTP, SFTP, FTPS, Web Services and other data transfer/protocol/automation experience
• Proficient in MS Windows Server, SSIS, Visual Studio, and developing data forms
• Experience with administration of Android and iOS devices (phone and tablet)
• Ability to troubleshoot user issues and provide training to staff
• ServiceNow Ticket Administration
• Helpdesk support experience
• Familiarity with client/server technologies, SQL relational databases, SQL Reporting, SQL Queries, and computer operational concepts
• Ability to handle confidential and sensitive information in a professional manner with discretion and integrity
• A valid driver's license
• Ability to work independently
• Strong organization skills
• Commitment to problem-solving approaches and creating efficiencies
• Ability to lift and move desktop computers and other IT-related equipment's and inventory as needed
• Interest in the Board of Correction's mission and mandate

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Paid holidays
• Life insurance
• Disability insurance