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ServiceNow
Senior Technical Support Engineer
Join ServiceNow in Dublin as a Senior Technical Support Engineer. Leverage your ServiceNow skills to resolve issues and enhance customer experience. Competitive salary and benefits.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
September 15, 2025
ServiceNow is seeking a Senior Technical Support Engineer to join the Platform Technologies team. This full-time role focuses on providing technical support to customers across multiple service centers (Australia, India, Ireland, Japan, Netherlands, UK, and US) for a wide range of ServiceNow products. The engineer will be responsible for resolving issues, customer interaction, and contributing to process improvements, acting as a customer advocate and providing technical guidance.
Requirements
- Experience in integrating AI into work processes.
- Bachelor's degree in Computer Science or related technical degree.
- Strong understanding of relational databases (e.g., MySQL, Oracle).
- Excellent communication and problem-solving skills.
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
Requirements Summary
Bachelor's degree in CS or 3+ years experience. Strong understanding of relational databases. Excellent communication and problem-solving skills
