Configuration Management Specialist – Journeyman

We are seeking a highly skilled Configuration Management Specialist to join our team to support our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. The ideal candidate will be responsible for maintaining and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform.

Requirements

• Develop, manage, and maintain CM/CMDB processes, workflows in ServiceNow
• Configure ServiceNow Discovery to automate CI population
• Implement and manage integrations between ServiceNow CMDB and other data sources
• Develop and run reports, dashboards, and metrics related to CMDB health and usage
• Troubleshoot CMDB-related issues and provide technical support to end-users
• Conduct regular audits and data cleansing activities to maintain CMDB quality
• Collaborate with other IT teams to ensure proper CI relationships and dependencies are captured
• Stay up to date with ServiceNow releases and implement new CMDB features as appropriate
• Provide training and guidance on CMDB best practices to IT staff and stakeholders

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits