Configuration Management Specialist – Senior

Configuration Management Specialist - Senior to support USSOUTHCOM in Doral, Florida, implementing, configuring, and optimizing ServiceNow's Discovery and Service Mapping capabilities.

Requirements

• Design, implement, and maintain ServiceNow Discovery and Service Mapping solutions
• Configure and optimize ServiceNow's Discovery engine to accurately identify and catalog IT assets
• Develop and maintain comprehensive service maps for critical business services using ServiceNow Service Mapping
• Troubleshoot complex Discovery and Service Mapping issues
• Collaborate with various IT teams to ensure Discovery patterns and Service Maps accurately reflect our IT environment
• Develop and implement best practices for Discovery and Service Mapping processes
• Create and maintain documentation for Discovery and Service Mapping configurations and processes
• Provide training and guidance to IT staff on Discovery and Service Mapping concepts and best practices
• Stay current with ServiceNow updates and new features related to Discovery and Service Mapping
• Conduct regular audits and health checks of Discovery and Service Mapping processes to ensure optimal performance
• Generate reports and dashboards to visualize Discovery results, service dependencies, and impact analysis

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
• Flexible time off benefit
• Robust learning resources