Configuration Management Specialist – Senior

Configuration Management Specialist – Senior to join our team to support our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. The ideal candidate will be responsible for implementing, configuring, and optimizing ServiceNow's Discovery and Service Mapping capabilities.

Requirements

• Design, implement, and maintain ServiceNow Discovery and Service Mapping solutions
• Configure and optimize ServiceNow's Discovery engine
• Develop and maintain comprehensive service maps for critical business services using ServiceNow Service Mapping
• Integrate Discovery and Service Mapping with other ServiceNow modules
• Troubleshoot complex Discovery and Service Mapping issues
• Collaborate with various IT teams to ensure Discovery patterns and Service Maps accurately reflect our IT environment
• Develop and implement best practices for Discovery and Service Mapping processes
• Create and maintain documentation for Discovery and Service Mapping configurations and processes
• Provide training and guidance to IT staff on Discovery and Service Mapping concepts and best practices
• Stay current with ServiceNow updates and new features related to Discovery and Service Mapping
• Conduct regular audits and health checks of Discovery and Service Mapping processes
• Generate reports and dashboards to visualize Discovery results, service dependencies, and impact analysis

Benefits

• Healthcare
• Wellness
• Financial
• Retirement
• Family support
• Continuing education
• Time off benefits