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The Hackett Group
Consultant
HR Consultant at The Hackett Group, Portland, OR. Resolve employee HR issues via phone/email/chat. Requires 1+ yr customer service, HR knowledge, ServiceNow/Oracle experience, strong communication skills.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
Provide exceptional customer service and resolve HR-related issues for employees and managers via phone calls, emails, and live chats.
Requirements
- High-proficiency verbal and written communication
- More than one year's experience in a call center or customer service role
- Overall exposure or knowledge in HR processes such as time and attendance, employee concerns, onboarding, talent management, and payroll
- High-quality customer service skills
- Excellent communication and people skills
- Ability to manage stressful situations and remain calm under pressure
- Proficiency in using computer systems such as HR system and Microsoft Suite
- Experience with issue tracking using a solution such as ServiceNow or Oracle HR Help Desk
- Experience with time, scheduling and attendance modules in Workforce Software application
Requirements Summary
High-proficiency communication, customer service experience, and HR process knowledge required
