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deloitte
Consultant | SAP SOM | Bengaluru | SAP
Join Deloitte as a Service Operations Management Consultant in Bengaluru. Leverage ServiceNow for ITIL-based service delivery and operational excellence.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Operations Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 16, 2025
Deloitte is seeking a Service Operations Management Consultant to join their Bangalore team. The consultant will be responsible for managing IT service operations, improving service delivery, and ensuring operational excellence within an enterprise environment using ITIL-based practices. This role involves incident management, root cause analysis, and performance monitoring.
Requirements
- 3 – 5 years of hands-on experience in Service Operations Management (SOM)
- Strong knowledge of incident, problem, change, and service request management processes
- Hands-on experience using ITSM tools (e.g., ServiceNow, BMC Remedy)
- Familiarity with infrastructure monitoring, alerting, and escalation processes
- Bachelor’s degree in Computer Science, Information Technology, or related field
Requirements Summary
Bachelor's degree in IT or related field. 3-5 years of IT Service Operations experience. Strong knowledge of ITIL v3/4
