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deloitte
Consultant | ServiceNow | Pune | ServiceNow
Join Deloitte as a Senior Consultant in Pune, specializing in ServiceNow CSM. Leverage 6-10 years of experience to enhance system performance and user experience. Competitive salary and growth opportunities await!
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
August 12, 2025
Deloitte South Asia LLP is seeking a Senior Consultant to join their ServiceNow team in Pune. The consultant will be responsible for ServiceNow Customer Service Management (CSM) support, development, configuration, application development, troubleshooting, and documentation. The role involves collaborating with business stakeholders, applying ServiceNow tools, and improving system performance and user experience.
Requirements
- 6 to 10 years of ServiceNow Customer Service Management (CSM) experience
- 3+ years of relevant CSM experience
- 3+ years of relevant programming languages experience
- Excellent communication and collaboration skills
- Strong troubleshooting and problem-solving abilities
Benefits
- Competitive salary
- Opportunities for professional development
Requirements Summary
6-10 years CSM experience, 3+ years with programming. Strong communication and troubleshooting skills
