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Oracle
Consulting Technical Manager - OFSAA
Join Oracle as a Consulting Technical Manager in Bangalore. Leverage ServiceNow for incident management, support OFSAA, and enjoy competitive benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
This position is for an escalation point for application incidents, especially Severity 1 issues. The role involves analyzing and resolving production issues using analytical products in the banking domain, participating in ITIL processes, and designing and verifying deployment plans. It requires strong documentation and collaboration skills.
Requirements
- Bachelor’s degree in Computer Science, IT, or related field
- 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain
- Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions
- Strong experience in data modelling concepts, debugging, and triaging technical issues
- Experience managing Severity 1 incidents, production deployments, and patch support
- Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS)
- Experience leading small teams (e.g., L1/L2) in a support environment
- Familiarity with ETL tools, data pipeline workflows, and batch job scheduling
- Strong documentation skills and a proactive approach to knowledge sharing
- Familiarity with IT audit requirements and compliance best practices
Benefits
- Competitive benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
- Accessibility assistance
Requirements Summary
Bachelor's degree in Computer Science/IT. 5+ years experience with OFSAA or similar analytical products. Proficiency in SQL, PL/SQL & data modelling
