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Oracle
Consulting Technical Manager - OFSAA
Join Oracle as a Consulting Technical Manager in Bangalore. Leverage ServiceNow for incident management, lead L3 support for OFSAA, and enjoy competitive benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
The role involves escalating and resolving application incidents, especially Severity 1 issues. This includes analyzing production issues, leading Root Cause Analysis, debugging, and managing deployments. The position requires experience with OFSAA products and compliance requirements. The ideal candidate will be proactive, data-driven, and have a strong understanding of ITIL processes.
Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
- Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
- Experience managing Severity 1 incidents, production deployments, and patch support.
- Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
- Experience leading small teams (e.g., L1/L2) in a support environment.
- Strong documentation skills and a proactive approach to knowledge sharing.
Benefits
- Competitive benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
Requirements Summary
BS in CS or related, 5+ years L3 SOAR experience, proficiency in SQL, PL/SQL, and performance tuning. Experience with Incident Management, Deployments, and Patch support is essential
