Contact Center Engineer

Contact Center Engineer position available at G&A Partners, responsible for designing, implementing, and optimizing Five9-based contact center solutions, with a strong focus on omnichannel integration and SaaS interoperability.

Requirements

• 3+ years of experience in call center engineering or telecom systems administration
• Hands-on experience with Five9 Virtual Contact Center (VCC) and its omnichannel suite including IVA
• Strong understanding of SaaS ecosystems and experience integrating Five9 with platforms like Salesforce, HubSpot, or ServiceNow
• Proficiency in scripting and API development (REST, JSON, XML)
• Familiarity with workflow automation tools and platforms (e.g., Microsoft Power Automate, Zapier, Azure LogicApps)
• Excellent problem-solving skills and ability to work independently in a fast-paced environment
• Strong communication and documentation skills

Benefits

• health, dental, vision, life insurance, short-term and long-term disability, flexible spending, ancillary benefits, retirement savings plan, paid holidays, and paid time off (PTO)
• commissions, annual bonuses, and program specific rewards