Contact Center Manager, Service Request Operations

DMI is seeking a Process-oriented Contact Center Manager for their Service Request Operations team within their Managed Mobility Services Division. This role involves leading a team, optimizing workflows, ensuring timely order fulfillment, and managing relationships with wireless carriers. The ideal candidate will be a leader who can thrive in a fast-paced environment and deliver high-quality service to enterprise clients.

Requirements

• 3–5+ years of experience managing teams in service request management, logistics coordination, order processing, or similar operational roles.
• Proven experience building, structuring, and scaling operational teams.
• Strong leadership and team-building capabilities.
• Experience in fast-paced, change-driven environments.
• Background in IT service management, logistics, or operations preferred.
• Familiarity with ticketing systems such as ServiceNow, order management platforms, or workflow tools.

Benefits

• Convenience/Concierge
• Development
• Financial
• Recognition
• Wellness