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Talentsis
Corporate IT Engineer (Desktop/Helpdesk)
Join Talentsis as a Corporate IT Engineer in Singapore. Provide desktop support, manage ITSM tools like ServiceNow, and ensure smooth IT operations.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 23, 2025
We are hiring a Corporate IT Engineer to provide technical support for desktop systems, networks, and applications. This role involves troubleshooting hardware and software issues, ensuring smooth IT operations, and delivering excellent customer service. The position includes hardware and software management, monitoring security policies, and assisting with IT infrastructure projects.
Requirements
- Provide Level 1 and Level 2 support for hardware, software, and network issues.
- Troubleshoot and resolve issues with Windows, macOS, and Microsoft 365.
- Configure and maintain desktops, laptops, and mobile devices.
- Monitor and ensure compliance with endpoint security policies.
- Manage and resolve tickets using ITSM tools like Jira or ServiceNow.
- Assist with onboarding and offboarding, including account setups and hardware preparation.
- Participate in IT infrastructure projects, upgrades, and migrations.
- Strong communication, problem-solving skills, and customer service focus.
Requirements Summary
2+ years IT support exp. Proficiency in Windows, macOS, Active Directory, and networking. Strong communication and problem-solving skills
