CRM Solution Consultant, Telecommunications and Technology Providers

As a Solution Consultant for India’s Telecom, Media & Technology (TMT) sector, you will play a pivotal role in helping telecom operators, media companies, and IT/ITES conglomerates transform customer engagement, order management, and operational efficiency through innovative CRM solutions.

Requirements

• Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
• Strong understanding of order capture, decomposition, orchestration, and fulfillment processes in telecom and IT service delivery.
• Proven track record engaging with telecom operators, media companies, or IT/ITES conglomerates in India.
• Familiarity with TRAI guidelines, data privacy regulations, and telecom compliance frameworks.
• Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior TMT stakeholders.
• Innovative thinker with a focus on process improvement and delivering customer-centric value.
• Proven ability to work effectively in cross-functional, global teams.
• 7+ years in pre-sales solution consulting or sales engineering.
• Proficiency with ServiceNow or similar cloud-based platforms.
• Experience working with Product Management, Marketing, Partners, and Professional Services.
• Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
• Flexibility: Willingness to travel as needed.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance