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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited in Coimbatore as a Cross Functional Lead - L1. Leverage ITIL expertise and ServiceNow skills to manage ITSM processes. 10-14 years required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 8, 2025
The Cross Functional Lead - L1 role involves managing ITIL processes, driving day-to-day operations, and ensuring process adherence to quality norms. The ideal candidate will have 10-14 years of experience in ITSM practice, ITIL V4 MP / ITIL 2011 Expert certification, and good knowledge of ITSM tools.
Requirements
- 10-14 years of experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / SIAM Foundation / Architect Certification
- Good knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Benefits
- Mandatory Skills: ITIL Cross Functional Service Management
- Experience: 5-8 Years
- Reinvent your world. We are building a modern Wipro.
- We are an end-to-end digital transformation partner with the boldest ambitions.
Requirements Summary
10-14 years of experience in ITSM practice, ITIL V4 MP / ITIL 2011 Expert certification, and good knowledge of ITSM tools
