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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited as a Cross Functional Lead - L1, leveraging ServiceNow for ITIL processes. Requires 10-14 years ITSM experience and ITIL certification.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 8, 2025
As a Cross Functional Lead - L1, you will act as a single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. You will drive and collaborate with multiple stakeholders on day-to-day operations to bring in coordination across the technical towers.
Requirements
- 10-14 years experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert certification
- Good knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
Requirements Summary
10-14 years ITSM experience, ITIL certification, and ITSM tool knowledge required
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