Cross Functional Lead - L1

We are seeking a Cross Functional Lead - L1 to work with us in Pune, IN. As a cross functions lead, you will act as a single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. You will also drive and collaborate with multiple stakeholders on day-to-day operations to bring in coordination across the technical towers.

Requirements

• 10 - 14 years of experience in ITSM practice in managing various ITIL process roles
• ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified
• SIAM Foundation / Architect Certification
• Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Capability to deliver ITIL Trainings
• Excellent team management skills and inter-personal skills
• Excellent Presentation skills, verbal and written communication skills and facilitation skills
• Good documentation and process flow diagramming skills
• Graduate or Postgraduate in Management / Engineering / Computer sciences

Benefits

• Applications from people with disabilities are explicitly welcome
• Equal Opportunity Employer
• All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law
• Wipro is committed to creating an accessible, supportive, and inclusive workplace
• Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process