MSD

Cross-Product Delivery Lead

Lead cross-product delivery at MSD using ServiceNow CMDB/asset management. 10+ years program delivery experience required. Hybrid role orchestrating multi-site projects, governance, and digitalization.

ServiceNow Role Type:
ServiceNow Modules:
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Configuration Management Database
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DevOps
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Governance, Risk, and Compliance
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Integration Hub
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
November 24, 2025

We are seeking an experienced Cross-Product Delivery Lead to join our Cross-Product Delivery team as part of the Network Orchestration Services Product Line. The role will collaborate closely with other Product teams, ensure alignment with product strategies and standards, and orchestrate project delivery across the organization.

Requirements

  • Design, implement, and continuously improve a standardized cross-product delivery framework
  • Coordinate efforts across different product teams to ensure seamless collaboration, resource allocation and smooth delivery
  • Partner with finance on forecasting, budget alignment, and benefits realization tracking for LCM and refresh programs
  • Formalize frameworks, roles, and responsibilities for all key cross-product programs
  • Establish clear governance structures and decision-making processes to facilitate smooth project execution
  • Create and maintain a cross-product project planning and delivery view to provide full forward-looking visibility across products, divisions, and sites
  • Lead end-to-end digitalization of cross-product delivery
  • Actively participate in software development and drive quality through hands-on testing, UAT coordination, and release readiness
  • Define canonical data models and API integrations across CMDB/asset systems and vendor lifecycle portals
  • Automate data ingestion and reporting to deliver single-source-of-truth dashboards

Benefits

  • Flexible Work Arrangements
  • Hybrid schedule

Requirements Summary

10+ years of experience in program delivery or portfolio management, Bachelor's degree, Proven success leading cross-functional, multi-site delivery with complex dependencies and vendor ecosystems