Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining clients' IT infrastructure and systems, proactively monitoring, identifying, investigating, and resolving technical incidents and problems. Your expertise will help keep everything running smoothly and ensure client satisfaction.

Requirements

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.
• Bachelor's degree in IT/Computing or equivalent work experience.
• Ability to work longer hours when necessary and adapt to changing circumstances with ease.
• Proven ability to communicate effectively and work across different cultures and social groups.
• Positive outlook and ability to work well under pressure.

Benefits

• Opportunity to work in a diverse and inclusive environment
• Chance to drive the optimization of efforts by working with automation teams and supporting L1 Engineers
• Collaborative and supportive work environment
• Competitive salary and benefits package