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NTT Ltd.
Cross Technology Managed Services Engineer (L2)
L2 Managed Services Engineer at NTT Ltd., Mumbai. ServiceNow ticketing expertise required. ITIL knowledge, cross-technology infrastructure support, vendor management, strong communication skills, and IT degree/equivalent needed.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 27, 2025
Make an impact with NTT DATA by joining a company that is pushing the boundaries of what is possible. As a Cross Technology Managed Services Engineer (L2), you will play an essential role in maintaining our clients' IT infrastructure and systems.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow.
- Familiarity with ITIL processes and experience working with vendors and third parties.
- Proficiency in planning activities and projects, taking changing circumstances into account.
- Ability to work longer hours when necessary and adapt to changing circumstances with ease.
- Proven ability to communicate effectively and work across different cultures and social groups.
- Positive outlook and ability to work well under pressure.
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
- Bachelor's degree in IT/Computing or equivalent work experience.
Benefits
- Work-life balance
- Opportunities for career growth and development
- Diverse and inclusive work environment
- Commitment to social responsibility
Requirements Summary
Moderate-level experience in managed services roles, knowledge of ticketing tools, and proficiency in planning activities and projects
