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NTT Ltd.
Cross Technology Managed Services Engineer (L2)
Cross Technology Managed Services Engineer (L2) at NTT Ltd., Taipei. Manage IT infrastructure using ServiceNow ticketing, ITIL processes, vendor coordination. Requires managed services experience, IT degree/equivalent, strong planning skills.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 11, 2025
Join NTT DATA and make an impact with your technical expertise. As a Cross Technology Managed Services Engineer (L2), you will play a crucial role in maintaining clients' IT infrastructure and systems, ensuring seamless communication and efficient problem resolution.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools, preferably ServiceNow
- Familiarity with ITIL processes and experience working with vendors and third parties
- Proficiency in planning activities and projects, taking changing circumstances into account
- Positive outlook and ability to work well under pressure
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
- Bachelor's degree in IT/Computing or equivalent work experience
Requirements Summary
Experience in managed services, knowledge of ticketing tools, and proficiency in planning activities
