NTT Ltd.

Cross Technology Managed Services Engineer (L2)

Join NTT Ltd. in Mumbai as a Cross Technology Managed Services Engineer (L2). Leverage ServiceNow for IT infrastructure management, incident resolution, and client satisfaction.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 18, 2025

Join NTT DATA and make an impact by maintaining clients' IT infrastructure and systems. Play an essential role in monitoring, identifying, and resolving technical incidents and problems.

Requirements

  • Moderate-level experience in managed services roles handling cross-technology infrastructure
  • Knowledge of ticketing tools, preferably ServiceNow
  • Familiarity with ITIL processes and experience working with vendors and third parties
  • Proficiency in planning activities and projects, taking changing circumstances into account
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease
  • Proven ability to communicate effectively and work across different cultures and social groups
  • Positive outlook and ability to work well under pressure
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
  • Bachelor's degree in IT/Computing or equivalent work experience

Requirements Summary

Bachelor's degree in IT/Computing or equivalent work experience, moderate-level experience in managed services roles, and knowledge of ticketing tools