Cross-Workflow STEP Strategic Operations Manager

We are looking for a strategic, analytical, and entrepreneurial Cross-Workflow Strategic Operations Manager to help scale the launch of a new Product Management and GTM organization at ServiceNow. The role will partner with leadership across AI, Data, and Analytics, supporting critical growth initiatives and enabling operating excellence.

Requirements

• A minimum of 8 years of related experience; MBA with 6 years; or a PhD with 3 years of related experience in management consulting, investment banking, private equity, or strategy & operations in a fast-paced technology company (or similar)
• MBA from a top-tier program with demonstrated focus in strategy, operations, or technology is highly preferred
• Executive presence with ability to engage and influence senior leaders across the enterprise
• Strong analytical and problem-solving skills with ability to structure ambiguity
• Exceptional communication skills—both written and verbal
• Experience leading cross-functional initiatives, driving alignment, and delivering measurable impact
• High degree of ownership, adaptability, and a growth mindset
• Passion for enterprise software and emerging technologies, especially AI
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Benefits

• Base pay of $135,300--$236,800
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs