Customer Advocacy Operations Analyst - Reporting

Subaru is seeking a Customer Advocacy Operations Analyst to optimize contact center performance, analyze data, and provide actionable insights to improve efficiency and customer satisfaction. This role will focus on reporting and data analysis within the Customer Advocacy Department, collaborating with various teams to drive strategic decisions and deliver insights to stakeholders. The role requires strong analytical and communication skills, and a commitment to continuous improvement and a customer-centric approach.

Requirements

• Analyzes data to identify trends and improve process efficiency.
• Monitors key performance indicators (KPIs) and provides regular updates on contact center performance.
• Conducts root cause analysis and recommends solutions to improve performance.
• Evaluates process effectiveness and recommends enhancements.
• Supports the development of new strategies to improve customer service.
• Communicates findings and recommendations to stakeholders.
• Proficiency in Microsoft Office and data analysis tools

Benefits

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• Vacation days
• Company Holidays
• Floating Holidays
• Sick days
• Tuition Reimbursement Program
• Vehicle Discount Programs