Customer Care System Analyst

The Customer Care System Analyst will analyze the existing CRM/CCC systems, assess their performance, and recommend improvements to enhance customer service platforms and tools. The role bridges customer support operations and technical teams to deliver seamless customer experiences.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, or a related field
• 10 years’ experience in a customer service systems analyst or technical support role
• Hands-on experience with customer care platforms (e.g., Zendesk, Salesforce, ServiceNow)
• Strong analytical and problem-solving skills; proficiency in Excel, SQL, or BI tools (e.g., Power BI, Tableau)
• Excellent communication and documentation skills
• Ability to manage multiple priorities and work cross-functionally

Benefits

• competitive salary
• opportunities for professional growth and development
• diverse and inclusive work environment