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Linxon
Customer Care System Analyst
Join Linxon in Riyadh as a Customer Care System Analyst. Leverage ServiceNow and CRM tools to enhance customer service. 10+ years experience required. Competitive salary and growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 13, 2025
The Customer Care System Analyst will analyze the existing CRM/CCC systems, assess their performance, and recommend improvements to enhance customer service platforms and tools. The role bridges customer support operations and technical teams to deliver seamless customer experiences.
Requirements
- Bachelor’s degree in Information Systems, Business Administration, or a related field
- 10 years’ experience in a customer service systems analyst or technical support role
- Hands-on experience with customer care platforms (e.g., Zendesk, Salesforce, ServiceNow)
- Strong analytical and problem-solving skills; proficiency in Excel, SQL, or BI tools (e.g., Power BI, Tableau)
- Excellent communication and documentation skills
- Ability to manage multiple priorities and work cross-functionally
Benefits
- competitive salary
- opportunities for professional growth and development
- diverse and inclusive work environment
Requirements Summary
10 years of experience in customer service systems analysis or technical support, strong analytical and problem-solving skills, and proficiency in Excel, SQL, or BI tools
