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DMI
Customer Engagement Specialist
DMI Customer Engagement Specialist, Virginia. Bridge IT teams & users via ServiceNow. Manage feedback, conduct outreach, support campaigns. 2-4 yrs exp, Bachelor's, DoD Secret clearance required.
Consulting
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 20, 2025
DMI is seeking a Customer Engagement Specialist to join our team. The Customer Engagement Specialist plays a key role in strengthening the relationship between IT service providers and end users.
Requirements
- Serve as a liaison between end users and IT service teams
- Conduct outreach activities such as user briefings, onboarding sessions, and satisfaction surveys
- Collect and analyze customer feedback to identify trends, recurring issues, and opportunities for service improvement
- Work closely with business analysts, documentation specialists, and service desk teams
- Support the planning and execution of customer engagement campaigns and events
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
2-4 years of experience in customer engagement, communications, or IT service delivery. Bachelor's degree in IT or related field. DoD Secret security clearance
