Customer Excellence Area Lead - MEA

The Customer Excellence Area Lead - MEA will be responsible for ensuring the success, growth, and retention of customers within their assigned region. They will lead and develop a team of Customer Success professionals to maximize customer value realization, drive adoption, and support risk mitigation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale
• Proven market experience for the nominated Area or Region
• Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment.
• Excels in navigating a highly collaborative and highly matrixed environment
• Proven experience building and running a business with the right operational skills
• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function
• Proven experience in customer engagement and relationships, acting as advisor and key point of contact for key customers.

Benefits

• Excellent leadership, management, and interpersonal skills.
• High EQ and ability to lead with positive influence.
• Ability to build an operating model with tools, processes and people to drive a scaled model for customer success.
• Strong understanding of business processes and their implementation into enterprise applications
• A technical degree or technical pedigree
• Excellent communication and presentation skills in English and Arabic
• Analytical and negotiation skills
• Passion for technology and innovation