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Kentro
Customer Service Engineer (ESOM - IRP - Franklin Sousley Campus)
Join Kentro as a Customer Service Engineer in Lexington, KY. Leverage ServiceNow for system admin tasks, troubleshooting, and ticket monitoring. Competitive benefits!
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 11, 2025
Kentro is seeking an experienced Customer Service Engineer (System Administrator) to support VA-ESOM- End Point Support and Operations Monitoring in the United States. The role involves providing technical support, troubleshooting issues, and assisting customers with system administration tasks. The position offers a dynamic and collaborative environment within a supportive community dedicated to both professional growth and impactful mission success.
Requirements
- Support the Government with installation, maintenance, and troubleshooting of computer systems.
- Assist customers with system administration tasks.
- Log data in system admin logs.
- Monitoring open tickets in ServiceNow.
- Ability to lift up to 50 pounds.
- Willingness to obtain required security clearances (US Citizenship or Green card holder).
Benefits
- Competitive benefits package
- Healthcare benefits
- 401k including an employer match
- Discount perks
- Rewards
Requirements Summary
Bachelor's degree in engineering/technical discipline or 8 years of related experience. 2+ years of IT Technical Support/System Administration experience. Must have pass US citizenship or a valid security clearance
