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Kentro
Customer Service Engineer (ESOM - IRP - Troy Bowling Campus)
Join Kentro as a Customer Service Engineer in Lexington, KY. Leverage ServiceNow for IT support, troubleshooting, and system maintenance. Benefits include competitive pay and professional development.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 11, 2025
Kentro is seeking an experienced Customer Service Engineer to support the VA-ESOM- End Point Support and Operations Monitoring contract. The role focuses on providing onsite and remote technical support to VA employees, including troubleshooting, system administration, and customer service. The ideal candidate will be able to quickly resolve user issues and maintain system integrity. Kentro values teamwork, dedication, and innovation, and offers professional development opportunities.
Requirements
- Support the Government with computer system maintenance and troubleshooting.
- Assist in remote and desk-side technical support, providing assistance to VA employees.
- Maintain Active Directory and system accounts, ensuring connectivity and client applications.
- Monitor VA systems and IT tickets using ServiceNow.
- Troubleshoot and implement corrective actions.
- Utilize debugging protocols and processes.
- Perform physical tasks, including lifting and bending.
- US Citizen or Green card holder
Benefits
- Competitive benefits package
- Paid time off
- Healthcare benefits
- Educational reimbursement
- Discount perks
- Rewards
Requirements Summary
Bachelor's degree in related field. 2+ years in IT support or help desk. Must be able to meet physical requirements
