Customer Service Engineer (ESOM - IRP)

Kentro is hiring a Customer Service Engineer to support the VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The role requires a bachelor's degree in computer science or equivalent experience and 2+ years of experience in IT Technical Support, Help Desk, or System Administration.

Requirements

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for taking courses, completing certifications, or other professional growth and networking.
• Fun activities – virtual and in-person – e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.