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Kentro
Customer Service Engineer (ESOM - IRP)
Join Kentro as a Customer Service Engineer in Butler, PA. Support VA-ESOM using ServiceNow for ticket management. Requires IT experience, offers competitive benefits.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 11, 2025
Kentro is seeking a Customer Service Engineer (System Administrator) to support VA-ESOM- End Point Support and Operations Monitoring, a crucial role within their VA administrative contract. The Engineer will provide technical support to VA employees, resolve issues, and ensure optimal system performance. Kentro emphasizes a collaborative environment and focuses on building a positive and impactful workplace.
Requirements
- Support VA employees with computer systems and equipment
- Troubleshoot problems and implement corrective actions
- Monitor VA ServiceNow tickets and ensure adherence to processes
- Handle physical demands (lifting up to 50 pounds) and adhere to safety precautions
Benefits
- Competitive benefits package
- Paid Time Off
- Healthcare benefits
- Educational reimbursement
- Retail and wellness perks
Requirements Summary
Bachelor's degree or equivalent experience. 2+ years IT support exp. Must meet physical requirements for lifting and bending
