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Kentro
Customer Service Engineer (ESOM - IRP)
Join Kentro as a Customer Service Engineer in Batavia, NY. Utilize ServiceNow for IT support, system admin tasks, and incident management. Benefits include healthcare and rewards.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 11, 2025
Kentro is seeking an experienced Customer Service Engineer (System Administrator) to support their VA-ESOM- End Point Support and Operations Monitoring contract. This role involves providing onsite and remote support to IT customers, diagnosing technical issues, and ensuring optimal operation of computer systems and networks. The position requires physical stamina and adherence to safety precautions.
Requirements
- Provide onsite and remote technical support to IT customers.
- Diagnose and repair hardware and software components.
- Conduct system administration tasks.
- Monitor VA's ServiceNow customer incident ticketing system.
- Maintain Active Directory and user accounts.
Benefits
- Competitive benefits package
- Healthcare benefits
- Discount perks
- Rewards
Requirements Summary
Bachelor's degree in related field, 2+ years of IT support experience, and US Citizen or Green card holder. Ability to meet physical requirements
