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Kentro
Customer Service Engineer (ESOM - IRP)
Join Kentro as a Customer Service Engineer in Murfreesboro, TN. Leverage ServiceNow for IT support, system admin tasks, and incident management. Competitive benefits!
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 11, 2025
Kentro is seeking an experienced Customer Service Engineer (System Administrator) to support their VA-ESOM- End Point Support and Operations Monitoring contract. The role involves providing comprehensive onsite and remote support to IT customers across various VA Administrations, including difficult-to-accommodate locations. The VA's mission is to advance the core of more and provide innovative technology solutions.
Requirements
- Support government with system administration tasks.
- Assist with remote and desk-side technical support.
- Setup and maintenance of user accounts and software applications.
- Monitor VA's ServiceNow customer incident ticketing system.
- Physical ability to handle demanding tasks.
- US Citizen or Green card holder.
- US work visa required.
Benefits
- Competitive benefits package
- Education reimbursement
- Employee Discount Perks
- Rewards
Requirements Summary
Bachelor's degree or equivalent experience. 2+ years of IT Technical Support experience. US Citizen or Green card required. Ability to meet physical requirements
