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Kentro
Customer Service Engineer (ESOM - IRP Jefferson Street)
Join Kentro as a Customer Service Engineer in Jacksonville, FL. Leverage ServiceNow for ticketing, system admin, and IT support. Benefits include healthcare and education reimbursement.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 18, 2025
Kentro is seeking an experienced Customer Service Engineer (System Administrator) to support a VA-ESOM- End Point Support and Operations Monitoring contract. The role involves providing onsite and remote technical support, troubleshooting issues, and maintaining system administration tasks. It requires a strong understanding of IT principles, proficiency with Microsoft Office applications, and a commitment to providing excellent customer service to the veterans healthcare sector.
Requirements
- Install, maintain, and troubleshoot computer systems and equipment.
- Assist customers with system administration tasks and diagnostic/repair.
- Maintain Active Directory and network accounts.
- Monitor VA's ServiceNow customer ticketing system.
- Ability to lift up to 50 pounds and bend, twist, squat, reach, climb, and crawl.
Benefits
- Healthcare benefits
- Competitive benefits package
- Education reimbursement
Requirements Summary
Bachelor's degree or equivalent experience. 2+ years of IT Technical Support experience. Ability to lift 50lbs and perform system administration tasks
