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Tecnológico de Monterrey
Customer Service Representative
Join Tecnológico de Monterrey in Puebla as a Customer Service Representative. Leverage ServiceNow skills to enhance student experiences. Bachelor's required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 9, 2025
As a Customer Service Representative, you will be responsible for identifying, evaluating, and resolving the needs of our audiences (students and parents of families), providing extraordinary experiences through a service of excellence.
Requirements
- Bachelor's degree or Engineering
- Experience working in customer service areas (desirable in Educational Institutions)
- English language proficiency (B2 level)
- CRM or system management (SAP, ServiceNow, Baner, etc.)
- Digital communication tools (Teams, Outlook, WhatsApp)
- Effective communication skills, service orientation, results focus, and metrics, adaptable to change and processes
Requirements Summary
Bachelor's degree or Engineering, experience in customer service, English proficiency, and CRM/system management skills
