Customer Service Representative

The Customer Service Representative acts as the first point of contact for customers needing assistance with walk-up or in-person building access and security credentials.

Requirements

• Greet and assist all customers with building access requests, while ensuring quality customer service.
• Process incoming access requests, leveraging the Self-Service Portal platform.
• Coordinate issuance and administration of physical access cards and smart cards.
• Provide tier1 support for Smart Card issuance pertaining to Multi-Factor Authentication.
• Monitor the system and respond in accordance with prescribed access control procedures.
• Process incoming mail and packages.
• Use shipping tools to create shipment requests and track packages worldwide to ensure delivery.
• Assist with procedural review, analysis and process development.
• Maintain an in-depth knowledge of all established policies and procedures and update internal documentation accordingly.
• Explore and adopt changing technology in preparation for, and to accommodate evolving company needs.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work