Customer Success Executive

The Customer Success Executive will drive value in one of ServiceNow's largest and most strategic accounts, developing and managing a Customer Impact account plan to accelerate business and platform value. The role requires a senior-level position with experience in digital transformation, leadership, and customer success. The ideal candidate will have a deep understanding of technology-enabled transformations and the ability to drive cross-functional executive alignment and ServiceNow buy-in.

Requirements

• BA/BS or equivalent, master's degree preferred
• Deep experience in management consulting leadership role at a top-tier consulting company, solution consulting or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Experience running and transforming large scale business organizations in retail
• Excellent retail/store operations experience is required
• Demonstrated success and overall accountability for running strategic accounts and meeting or exceeding corporate business objectives
• Experience in successfully building and leading high performing Customer Success or consulting functions
• Ability to drive operational rigor and financial metrics with team
• Strong executive C-level relationships with customer business leaders, including the world's largest enterprises
• Experience working cross-functionally and bringing different functions along the journey
• Experience identifying business objectives and solving business challenges
• Ability to adapt and operate effectively in ambiguous and rapidly changing environments
• Create repeatable delivery mechanisms to execute at scale
• Willingness to roll up sleeves to get critical tasks accomplished and remove roadblocks for team members
• Successful experience integrating with other account functions in developing and implementing account strategies and Customer Success plans
• Understands the importance of leading by example
• Strong collaborator, communicator and influencer, able to positively work across a global organization
• Keen ability to determine and understand customer motivations (wants, needs and concerns)

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Global employee community with diverse backgrounds and perspectives