Customer Success Executive

ServiceNow is seeking a Customer Success Executive to drive strategic post-sales activities within key accounts. This role focuses on accelerating customers’ journeys to success, securing renewals, and maximizing the value of ServiceNow’s platform. The ideal candidate will act as a trusted advisor, collaborate with cross-functional teams, and proactively identify potential risks and opportunities.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Educational Background: BA/BS or equivalent required, Master’s degree preferred.
• Experience in running large-scale, strategic accounts and exceeding business objectives.
• Demonstrated success in building and leading high-performing Customer Success or Consulting teams.
• Strong experience building relationships with C-level business leaders.
• Adaptability to rapidly changing environments.